Pro Shop Attendant-Brasstown Valley Resort & Spa
4.
1 Quick Apply Part-time 8 days ago Full Job Description This is a Part Time Position
Summary:
To assist guests with their purchases in the Pro Shop or Emporium and all special individual requests for services and information while maintaining a high level of guest hospitality and attention to detail.
Essential Duties and
Responsibilities:
Always operate with an emphasis on guest hospitality.
Greet all customers as they enter the shop.
Assistance should be offered immediately.
Thank all customers as they leave the shop.
Telephone etiquette should be used at all times.
Example:
Good morning Brasstown Valley Resort Pro Shop or Stables (whichever is appropriate) this is (your name) may I assist you? Hospitality is an important part of each associates job.
a.
We stress the importance of a warm smile and an enthusiastic desire to aid the customer in any way possible; b.
The quality program is directly linked to hospitality and customer satisfaction.
It is making the extra effort to help a guest solve a problem by directing them to the right department or person for help, if you are unable to solve the problem; c.
It is imperative that you be able to give directions on the property and in the general area.
You should be able to direct guests to popular sights and restaurants.
Complete merchandise and product knowledge is required in satisfying customer needs.
It is each associates responsibility to maintain a working knowledge of all merchandise, storage areas, stock levels and special requests.
Opening and closing procedures are to be maintained.
A cash bank is provided and is the responsibility of the sales associate.
Appropriate charge verifier levels must be maintained in the cash drawer at all times and is the responsibility of the sales associate.
Guest room charges, credit cards and checks are to be authorized according the Resort procedures.
Each employee is required to know thoroughly all register procedures (i.
e.
, voids, merchandise returns, employee discounts, charge sales, etc.
) Balance all work at the end of the shift and use proper cash drop procedures.
Continual restocking or merchandise is required with instruction from management and supervisors.
A general knowledge of all storage areas as a back-up stock.
The pricing and checking-in of incoming stock under supervisor's direction.
Straightening, dusting and cleaning of all merchandise areas and stockroom is everyone responsibility.
All staff is required to be available for physical inventories.
Understand the function of the register and how it relates to inventories and actual sales.
Be aware of daily activities in the Resort.
Be knowledgeable of the hours of operation for all the Resort facilities.
Attend al monthly departmental meetings or general Resort meetings.
Each associate is expected to carry out all reasonable requests by management which the associate is capable of performing.
The Resort functions seven (7) days a week, twenty-four (24) hours per day.
All associates must realize this fact and be aware that it may be necessary to adjust their work schedule from their accustomed shift due to business demands.
Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
1 Quick Apply Part-time 8 days ago Full Job Description This is a Part Time Position
Summary:
To assist guests with their purchases in the Pro Shop or Emporium and all special individual requests for services and information while maintaining a high level of guest hospitality and attention to detail.
Essential Duties and
Responsibilities:
Always operate with an emphasis on guest hospitality.
Greet all customers as they enter the shop.
Assistance should be offered immediately.
Thank all customers as they leave the shop.
Telephone etiquette should be used at all times.
Example:
Good morning Brasstown Valley Resort Pro Shop or Stables (whichever is appropriate) this is (your name) may I assist you? Hospitality is an important part of each associates job.
a.
We stress the importance of a warm smile and an enthusiastic desire to aid the customer in any way possible; b.
The quality program is directly linked to hospitality and customer satisfaction.
It is making the extra effort to help a guest solve a problem by directing them to the right department or person for help, if you are unable to solve the problem; c.
It is imperative that you be able to give directions on the property and in the general area.
You should be able to direct guests to popular sights and restaurants.
Complete merchandise and product knowledge is required in satisfying customer needs.
It is each associates responsibility to maintain a working knowledge of all merchandise, storage areas, stock levels and special requests.
Opening and closing procedures are to be maintained.
A cash bank is provided and is the responsibility of the sales associate.
Appropriate charge verifier levels must be maintained in the cash drawer at all times and is the responsibility of the sales associate.
Guest room charges, credit cards and checks are to be authorized according the Resort procedures.
Each employee is required to know thoroughly all register procedures (i.
e.
, voids, merchandise returns, employee discounts, charge sales, etc.
) Balance all work at the end of the shift and use proper cash drop procedures.
Continual restocking or merchandise is required with instruction from management and supervisors.
A general knowledge of all storage areas as a back-up stock.
The pricing and checking-in of incoming stock under supervisor's direction.
Straightening, dusting and cleaning of all merchandise areas and stockroom is everyone responsibility.
All staff is required to be available for physical inventories.
Understand the function of the register and how it relates to inventories and actual sales.
Be aware of daily activities in the Resort.
Be knowledgeable of the hours of operation for all the Resort facilities.
Attend al monthly departmental meetings or general Resort meetings.
Each associate is expected to carry out all reasonable requests by management which the associate is capable of performing.
The Resort functions seven (7) days a week, twenty-four (24) hours per day.
All associates must realize this fact and be aware that it may be necessary to adjust their work schedule from their accustomed shift due to business demands.
Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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